Frequently Asked Questions
+ HOW ARE LASH STAR BEAUTY PRODUCTS DIFFERENT FROM OTHER BEAUTY BRANDS?
Lash Star is a luxurious beauty line devoted to all things eyelashes!
Our collection includes luxury ‘best in class’ lashes, exquisite cosmetics and a professional assortment of artistry tools.
+ WHAT SKIN TYPES ARE LASH STAR PRODUCTS SUITABLE FOR?
Our products are appropriate for all skin types and free-from parabens, phthalates, sodium lauryl sulfate, triclosan, and artificial fragrances. We are a cruelty free brand and pride ourselves with having only the finest ingredients in all our products. Our lashes are hand crafted to perfection and are the most comfortable lashes on the market today.
+ HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
You can learn all about our products on their individual product detail pages.
Also, we are always here to answer any questions or just to chat. Contact by email, Instagram DM, Facebook Messenger, etc.
ABOUT VISIONARY LASHES
+ WHAT IS THE DIFFERENCE BETWEEN MINK LASHES AND SILK LISHES
The key difference between mink lashes and silk lashes are the animal vs synthetic materials used, the lash design, and the premium quality of material and how they are made. All of our lashes are cruelty free.
+ WHAT IS MINK AND WHY DO WE NOT USE IT?
Mink lashes are made from ‘real’ animal mink fur. We do not believe in using animal products even if naturally shedding so we do not manufacture mink strip lashes.
+ WHAT ARE SILK LASHES
Silk lashes refer to the synthetic materials used in our lashes. Silk lashes are the most common type of strip lashes. Our silk lashes are finally the first lashes that not only match but surpass the quality of real animal mink fur lashes. Super-premium silk makes these fur-free lashes look even more luxurious and natural than authentic mink lashes, with lighter, softer lush layers crating a 3D effect with a beautiful lasting curl. An exclusive cotton band makes them the most comfortable strips lashes available.
+WILL PRODUCT MELT/DRY/FREEZE/EXPIRE/ETC?
If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture. While the products don’t have a formal expiration date, it is generally recommended that they be used within 3 years of manufacture or 6 months after opening for best product quality. Please note that you should replace your mascara and eyeliner every 3 months to prevent a bacterial infection.
+ DO YOU HAVE SAMPLES?
Unfortunately, we do not offer product samples at this time.
+ DO YOU TEST ON ANIMALS?
+ CAN I SELL THE PRODUCTS ON MY OWN SITE?
Unfortunately, your purchase of Lash Star products is only for your personal use. By purchasing Lash Star products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
+ IS THIS PRODUCT AVAILABLE ANYWHERE BESIDES LASHSTARBEAUTY.COM?
Our products are available:
- Bloomingdales (Glowhaus)
- Dillards (Edge Beauty)
- Neiman Marcus
As well as many other independent retailers
Please go to our ‘store locator’ page to find the nearest retailers to you right now
+ WHEN IS THE NEXT PRODUCT LAUNCHING?
We’ll be coming out with new products very soon–sign up with your email address to get the latest updates.
+HOW CAN I UPDATE MY ORDER?
Please email us at firstname.lastname@example.org as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, we’ll do our best to process your request. Orders cannot be modified after 4:30pm E.T. on the day of ordering.
+HOW CAN I CHECK THE STATUS OF MY ORDER?
You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.
+CAN I USE MULTIPLE PROMO CODES AT CHECKOUT?
Only one promo code will work during checkout. If you have more than one discount code, please choose the one you want to use more. Free Shipping offers advertised on site without a code will be automatically applied and can be used in conjunction with a separate promo code.